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AI at Office · Hands-on lab · ~5 min read
AI AT OFFICE · HANDS-ON LAB

Lab 08 · Vendor Comparison Sprint

Run a real-web research sprint: compare three actual meeting-notetaker tools against a synthetic company's requirements using AI deep research plus manual source checks, and produce a one-page recommendation matrix with citations — where at least two AI-found claims are traced to primary sources before they enter the matrix.

Nikhil Rao is the operations manager at Cobalt Advisory LLP, a fictional 60-person consulting firm. Partners want an AI meeting notetaker firm-wide; Nikhil owns the recommendation. This lab is different from the others in one important way: the research targets are real products on the real web, researched live — because vendor comparison is a task where AI genuinely accelerates you and genuinely burns you. Models cite stale pricing, confuse plan tiers, and repeat vendor marketing as fact. The discipline you are building: AI finds the claims fast, and you promote a claim into the decision matrix only after tracing it to a primary source — the vendor's own current page or documentation. The requirements sheet below is synthetic, and like most requirement sheets written by committees, it does not entirely agree with itself.

You will need

  • An AI with web accessChatGPT with search or deep research, Gemini, or Perplexity (free tiers work; a deep-research mode is a bonus, not a requirement).
  • A browser for primary-source verification — non-negotiable.
  • A spreadsheet or doc for the matrix.
  • Timeabout 60 minutes. Timebox hard; vendor research expands to fill any container.

The requirements sheet

From Cobalt's ops committee. Paste-ready.

COBALT ADVISORY - MEETING NOTETAKER REQUIREMENTS (v2, ops committee)

CONTEXT: 60 staff, ~45 will use the tool. Google Workspace shop;
meetings on Google Meet, some client calls on Zoom and Teams.
Client work is confidential; several clients are banks with strict
vendor-security expectations.

MUST HAVE:
M1. Works with Google Meet AND Zoom (Teams nice-to-have).
M2. Transcription plus AI summaries and action-item extraction.
M3. Admin controls: central workspace management, ability to
    disable recording for designated client engagements.
M4. Data handling: vendor must state where data is stored, offer
    data deletion, and not train public AI models on our content
    by default. SOC 2 or equivalent attestation required.
M5. Participants must be clearly notified when the notetaker
    is active. Compliance requires that external client calls
    are recorded by default so nothing is missed.
M6. Budget: total spend must not exceed Rs 8,000 per user per
    year. At 45 users this is a total budget of Rs 4,80,000
    per year.

NICE TO HAVE:
N1. Hindi + English transcription support.
N2. CRM/task-tool integrations.
N3. Ability to query past meetings ("what did we promise client X").

POLICY NOTE: Firm policy 7.3 states no client call may be recorded
without written client consent obtained in advance per engagement.

Steps

  1. Audit the requirements before researching anything. Read the sheet the way you audited data in earlier labs: check the arithmetic, and check the requirements against each other and against the quoted policy. Committee documents accumulate contradictions the same way spreadsheets accumulate typos. Write down anything that cannot be satisfied as written — you will need a resolution from the "committee" (in this lab, you make the sensible call and document it) before a fair comparison is possible.

  2. Pick the three candidates. Ask your AI: "List the leading AI meeting notetakers that support both Google Meet and Zoom, suitable for a 45-60 person professional-services firm. For each: one line on positioning." From its list, pick three well-known tools (for example Otter, Fireflies, and Fathom — but any three real, currently available candidates are fine). Record why you picked each — the shortlist rationale is part of the deliverable.

  3. Run the broad research pass. For each candidate, ask: "For [tool], as of today: business/team plan pricing per user, Google Meet and Zoom support, admin controls, data storage location and retention, whether customer content is used for AI training by default, security attestations (SOC 2 etc.), language support including Hindi, and consent/notification behavior when joining calls. Give a source link for every claim." Save all output to your working doc — this is raw material, not truth yet. Deep-research modes produce this in one shot; standard search modes may need one prompt per tool.

  4. Build the matrix skeleton. In your spreadsheet: rows = requirements M1–M6 and N1–N3 (as resolved in step 1); columns = the three tools; every cell gets a value and a status tag — VERIFIED (you saw a primary source), AI-CLAIMED (from step 3, unverified), or UNKNOWN. Fill it entirely from step-3 output first, so every cell starts as AI-CLAIMED or UNKNOWN. Watching the tags flip to VERIFIED as you work is the honest picture of how much you actually know.

  5. Trace the claims that decide the outcome — minimum four. You will not verify every cell in an hour; verify the ones the decision turns on: pricing for the plan tier you would buy (both finalists), the AI-training-on-your-data default (all three — this is M4's sharpest edge and the single most commonly misreported fact in this category), and one admin/consent control claim. For each: open the vendor's own pricing or security/trust page, confirm or correct the AI's claim, and record the URL and today's date in the cell note. Expect at least one AI claim to be outdated or plan-tier-confused — finding it is a feature of the lab, not a detour.

  6. Convert prices and check the budget line. Vendor pricing is in dollars; the budget is in rupees. Convert at the current rate (note the rate and date), compute per-user-per-year for the realistic plan tier, and test against the corrected budget figure from your step-1 audit. Per-user SaaS pricing times 45 users compounds small errors fast — this is a two-minute spreadsheet check that AI-generated comparisons routinely fumble.

  7. Score, decide, and write the one-pager. Score each tool: musts as pass/fail (a failed must is disqualifying, and a must that no tool passes goes back to the committee as a finding), nice-to-haves as 0–2. Then write the one-page recommendation: the pick, the two-line rationale, the matrix with status tags visible, the requirements issues you found in step 1 and how you resolved them, and a "verify before contract" list — every decision-relevant cell still tagged AI-CLAIMED, plus a pilot plan (5 users, 2 weeks) as the risk control.

  8. Date-stamp and shelf-life the research. Add the final line: "Pricing and capability claims verified [date]; re-verify before signature — SaaS pricing and AI-training policies change without notice." Vendor research decays in weeks. A dated matrix with an explicit shelf life is professional; an undated one is a future incident.

Pro Tip

The vendor's own current pricing page beats any AI summary, any comparison blog, and any review site — when they disagree, the vendor page as of today is the only citable source.

Verify your work

  • The two requirements-sheet defects found in step 1, each with your documented resolution.
  • A shortlist of three real tools with one-line rationale each.
  • A matrix where every cell carries VERIFIED / AI-CLAIMED / UNKNOWN status, with at least four decision-critical cells VERIFIED with URL and date.
  • At least one AI claim you corrected against a primary source, documented (claim, AI's version, source's version).
  • Currency conversion shown with rate and date; budget test against the corrected figure.
  • A one-page recommendation with pass/fail on musts, the pilot plan, the "verify before contract" list, and the date stamp.
▸Answer key — the requirements defects and grading notesoptional deep dive — click to expand

Planted defect 1 — the budget arithmetic. Rs 8,000 per user × 45 users = Rs 3,60,000, not the stated Rs 4,80,000 (which would be 60 users — someone budgeted for headcount, not licenses). These give different answers on which plan tiers fit. Correct handling: flag it, pick one basis, and state it — the defensible read is 45 users, so either Rs 3,60,000 total at Rs 8,000/user, or if the committee's Rs 4,80,000 total is firm, the per-user ceiling is actually Rs 10,667. Either resolution passes; not noticing fails, because the budget line silently decides the winner.

Planted defect 2 — M5 contradicts firm policy 7.3. M5 demands external client calls be "recorded by default so nothing is missed"; policy 7.3 forbids recording any client call without advance written consent per engagement. Record-by-default and consent-in-advance cannot coexist. Correct resolution: M5's notification half stands; the record-by-default half must flip to "recording off by default for client calls, enabled per engagement once written consent is on file" — which also makes M3's per-engagement disable control the load-bearing requirement. This defect is the lab's sharpest test: an AI asked to score tools against the sheet will happily score "records by default" as a positive, propagating a policy violation into a purchase decision.

On the live-web portion: there is deliberately no fixed answer key for pricing and features — they change, which is the lesson. Grade yourself on process: four-plus primary-source verifications with URLs and dates; at least one AI claim corrected (if all AI claims checked out perfectly, either you verified too few or you got unusually lucky — say which in your notes); the training-data-default row VERIFIED for all three tools before any recommendation; currency math shown.

Expected one-pager shape: a clear pick (any of the three can win depending on current pricing and your M5 resolution); musts table with pass/fail; the two requirements defects and resolutions stated in their own section (this is what distinguishes an operations professional from a search engine); pilot before rollout; dated shelf-life line.

Grading: both defects caught and resolved = distinction. One caught = pass. Zero = you researched diligently against a broken spec — re-read step 1 and internalize the order: audit the question before researching the answer.

Key Takeaway:

AI research gives you claims at speed; primary sources give you facts you can sign. Tag every cell with its verification status, trace the claims the decision turns on, audit the requirements before comparing anything against them — and date-stamp the result, because vendor truth has a shelf life.

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