Fine-tuning is the most requested and most misused technique in applied LLM work. The 2026 practitioner consensus is compact: fine-tuning is for form, not facts — it teaches style, format, and task behavior, not fresh knowledge.
Tier: Core · Workflow area: Fine-tuning & Model Adaptation
This playbook is the decision gate you run before anyone spins up a GPU: a cheap-to-expensive ladder with an eval checkpoint at every rung, ending in a one-page cost-model memo that survives review.
Skip the full ladder when the failure is obviously knowledge freshness (yesterday's prices, this week's tickets) — that is retrieval by definition; go straight to RAG.
Classify the failure before touching any solution. For 20 failing examples, label each failure as one of: F1 knowledge (model lacks facts), F2 format/style (right content, wrong shape or tone), F3 reasoning/procedure (wrong steps), F4 latency/cost (works, too slow or expensive). Tally the labels — the majority class picks your ladder entry point.
Rung 1 — prompt engineering (hours, ~$0). Rewrite the system prompt with explicit rules, add 3–5 few-shot examples covering your failure modes, and require structured output. Re-run the 30–50-case eval. In practice this closes most F2 and many F3 failures.
Rung 2 — RAG (days, infra cost only). If F1 dominates, wire retrieval over the source documents and re-evaluate. Grade with faithfulness in mind: the fix must cite retrieved context, not memory. Do not proceed past this rung for knowledge failures — fine-tuning bakes in facts that go stale and cannot be updated per-document.
Rung 3 — fine-tune (weeks, GPU + data-curation cost). Justified only when the eval still fails on F2/F3 after rungs 1–2 and you have or can curate ~1,000 quality examples (pb-28). Typical wins: rigid output schemas, house style, domain-specific procedures, small-model capability lift. Estimate cost as: curation hours × loaded rate + GPU hours + re-eval time (pb-33).
Rung 4 — distill (after a working expensive solution). If the frontier-model solution passes evals but F4 (cost/latency) fails, distill it into a small model (pb-32). Distillation is a cost optimization on a proven pipeline, never a first move.
Write the one-page memo. Sections: task and eval metric; failure-mode tally; score at each rung attempted; chosen path; monthly cost at 10x current volume for the top two candidate paths; revisit trigger (e.g., "re-run this decision if token prices drop 50% or volume grows 5x").
Every rung is gated by the same eval set — the ladder is an experiment protocol, not an opinion. The memo's power is the column of scores next to the column of costs.
For client or regulated data:
Never paste client examples into a public LLM endpoint to "quickly test a prompt" — the decision ladder must run inside the same data boundary as production.